For: Reclamador.es (Madrid)
My Role: UX/UI designer
Tools: Sketch, Jira and Confluence
Service Blue Print
The blue print provides a full multi layer view of the entire product, is a very important UX tool, particularly one of my favourites, cause it helps all departments envolved (UX, Development, legal, financial, etc) to have a clear understanding of the entire product life circle. The example bellow shows the relationships between different service components: the client, the claim fases and states, internal staff, system invisible automatisations, all automatic communications sent from each claim state, and internal processes.
Service Blue print
Flows
The service flows bellow provides a view of all possible paths that a “Tax Clain” can go through inside reclamador BackOffice.
Housing Tax product flow
